Sophia works at her company's Help Desk. She gets several calls a day related to software applications. Please answer the questions below.
-An Operations Manager reports that he is being denied access to the online inventory management application that he uses every day.Sophia's first step is to ____.
A)check the Internet connection
B)install patches from the provider's site
C)double-check that the username and password being used is valid
D)set-up a desktop shortcut for easy access

Question

Quizplus · Accepted Answer

The first step in troubleshooting denied access to an application is to check that the correct username and password are being used. Checking the internet connection or installing patches would not resolve the issue of access being denied. Setting up a desktop shortcut would not solve the issue either.

Sophia Works at Her Company's Help Desk