Amy was unhappy with the way she was treated when she applied for the position of a shop-floor assistant at a local retail outlet.When her friend Carrie hears about this,she stops shopping at that store.This is an example of ________.
A)incorrect signaling
B)cognitive dissonance
C)spillover effect
D)groupthink

Question

Quizplus · Accepted Answer

This is an example of the spillover effect as the negative experience of one individual (Amy) has influenced the behavior of another individual (Carrie) towards the same store. The other options do not fit the scenario described. Incorrect signaling refers to a situation where the communication between two parties is not clear. Cognitive dissonance refers to the mental discomfort that arises from holding two contradictory beliefs or values. Groupthink refers to the phenomenon where the desire for harmony or conformity within a group can lead to irrational or dysfunctional decision-making.

Amy Was Unhappy with the Way She Was Treated When