What is the term used to define "pushing down decision-making responsibility to those close to internal and external customers"?
A)employee empowerment
B)job enlargement
C)decision making authority
D)employee engagement

Question

Quizplus · Accepted Answer

Employee empowerment refers to pushing down decision-making authority and responsibility to employees who are closest to the customers. This allows for quicker problem-solving and service delivery, as well as increased employee satisfaction and engagement. Job enlargement refers to increasing the number and variety of tasks that an employee performs, whereas decision-making authority refers to the extent to which an employee has the power to make decisions on behalf of the organization. Employee engagement refers to the level of commitment and motivation that an employee has towards their job and the organization.

What Is the Term Used to Define "Pushing Down Decision-Making