Scenario 5.2 Customer Complaint about Counter Crew
RJ's Fastfoods is a quick service restaurant.All new employees are required to provide certificates or transcripts showing that they received over 30 hours of training in server intervention and have a food safety certificate.All employees receive the company orientation DVD and accompanying booklet.The manager was continuing to receive a growing number of customer complaints about the slow service of the Counter Crew.
-Please refer to Scenario 5.2.What is an initial step that the manager could take to resolve this customer service problem?
A)provide training to the counter crew around the importance of serving customers cheerfully,courteously and efficiently
B)provide training to the counter crew on good organization and multi-tasking skills
C)conduct an informal needs assessment
D)provide the counter crew information on RJ's customer service policies and procedures

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The Answer of Scenario 5.2 Customer Complaint about Counter Crew
RJ's Fastfoods is a quick service restaurant.All new employees are required to provide certificates or transcripts showing that they received over 30 hours of training in server intervention and have a food safety certificate.All employees receive the company orientation DVD and accompanying booklet.The manager was continuing to receive a growing number of customer complaints about the slow service of the Counter Crew.
-Please refer to Scenario 5.2.What is an initial step that the manager could take to resolve this customer service problem?
A)provide training to the counter crew around the importance of serving customers cheerfully,courteously and efficiently
B)provide training to the counter crew on good organization and multi-tasking skills
C)conduct an informal needs assessment
D)provide the counter crew information on RJ's customer service policies and procedures

Scenario 5.2 Customer Complaint About Counter Crew