Scenario 5.2 Customer Complaint about Counter Crew
RJ's Fastfoods is a quick service restaurant.All new employees are required to provide certificates or transcripts showing that they received over 30 hours of training in server intervention and have a food safety certificate.All employees receive the company orientation DVD and accompanying booklet.The manager was continuing to receive a growing number of customer complaints about the slow service of the Counter Crew.
-Please refer to Scenario 5.2.How might the manager gather a more complete picture of the potential training needs?
A)conduct organization,task,and job analyses
B)conduct a needs analysis by meeting with the counter crew employees
C)design and evaluate a customer service training program
D)establish customer service training objectives

Question

Quizplus · Accepted Answer

Conducting organization, task, and job analyses would allow the manager to identify specific areas where the counter crew may need additional training or support. This would provide a more detailed and comprehensive understanding of the potential training needs, beyond just customer complaints about slow service. Additionally, it would help ensure that any training provided is focused and relevant to the specific job responsibilities of the counter crew.

Scenario 5.2 Customer Complaint About Counter Crew