Scenario 5.2 Customer Complaint about Counter Crew
RJ's Fastfoods is a quick service restaurant.All new employees are required to provide certificates or transcripts showing that they received over 30 hours of training in server intervention and have a food safety certificate.All employees receive the company orientation DVD and accompanying booklet.The manager was continuing to receive a growing number of customer complaints about the slow service of the Counter Crew.
-Please refer to Scenario 5.2.What is an effective approach to solving this problem?
A)provide customer service training to the counter crew
B)ensure that the counter crew are keeping their food safety certificates current
C)provide "Serve it Right" training to the counter crew
D)conduct a needs assessment

Question

Quizplus · Accepted Answer

Conducting a needs assessment will help identify the specific reasons behind the slow service, allowing the manager to address the root cause effectively.

Scenario 5.2 Customer Complaint About Counter Crew