What role or position in an organization is dedicated to listening to employees' complaints and then seeking solutions through negotiation and mediation?
A)employee assistance program counselor
B)ombudsperson
C)step-review coordinator
D)hearing officer

Question

Quizplus · Accepted Answer

An ombudsperson is a neutral third-party whose role is to receive and investigate complaints from employees and seek solutions through negotiation and mediation. An employee assistance program counselor typically provides counseling services to employees regarding personal or work-related issues. A step-review coordinator is responsible for facilitating the grievance process within the organization. A hearing officer conducts formal hearings and makes decisions regarding disputes between the employer and employees.

What Role or Position in an Organization Is Dedicated to Listening