Question 1

John Fry,president of Drexel University,believes that it's important for leaders of organizations to understand the individual and collective interior quadrants of Wilbur's model.Which of the following fits these criteria?

Accepted Answer

Wilbur's model includes the interior quadrants which focus on the internal aspects of individuals and collectives, such as thoughts, feelings, and culture. Group cultures fit this description as they pertain to the collective internal beliefs, values, and norms of a group.

Question 2

Some experts believe that heavy use of social media leads to a(n)________.

Accepted Answer

Studies have shown that heavy use of social media can lead to a decline in empathy, as people become desensitized to the emotions of others and may have difficulty understanding or relating to them.

Question 3

Annette Rink,VP of Marketing at Eaton Industries,talks about the importance of understanding boundaries when building resonant relationships at work.What concepts from this chapter do you think relate to the practice of navigating and managing boundaries?

Accepted Answer

The answer of Annette Rink,VP of Marketing at Eaton Industries,talks...

Question 4

A magazine article claims that Berlo's model of communication is a major improvement over the Shannon-Weaver model and the Schramm model.Do you agree? Explain.

Accepted Answer

The answer of A magazine article claims that Berlo's model...

Question 5

To maintain resonant relationships in the workplace,we sometimes need to break communication rules.If a CEO speaks ambiguously about plans for the next fiscal year,which of Grice's four maxims is he or she breaking?

Accepted Answer

The CEO is breaking the manner rule, which suggests that one should be clear, brief, and orderly in their communication. Speaking ambiguously violates this maxim by not providing clear and direct information.

Question 6

Your boss has asked you to design a new customer service system for a gift basket company.Should you choose a traditional telephone system or an e-mail system? Explain your choice.

Accepted Answer

The answer of Your boss has asked you to design...

Question 7

What does psychologist Michael Corballis mean when he says humans use language to "shape each other's minds"?

Accepted Answer

The answer of What does psychologist Michael Corballis mean when...

Question 8

Do you think some forms of rich communication are more effective than others? Explain.

Accepted Answer

The answer of Do you think some forms of rich...

Question 9

The Japanese have a saying that "everybody has two faces." Which of the following reflects the meaning of this philosophy?

Accepted Answer

The saying "everybody has two faces" in Japanese culture reflects the idea that individuals present different versions of themselves depending on the situation or context. This highlights the importance of managing one's image and identity in various settings to be successful in social interactions.

Question 10

You are the CEO of an established corporation that has just bought a fast-growing startup company that develops mobile apps.Almost all of its employees are under the age of 30.As you integrate the company into your existing organization,what type of communication network would you encourage for the startup division: wheel,chain or all-channel?

Accepted Answer

The answer of You are the CEO of an established...

Question 11

Using jargon can be helpful within a particular profession,but jargon can limit communication for members of an organization who are not familiar with it.How would you solve this problem in your company?

Accepted Answer

The answer of Using jargon can be helpful within a...

Question 12

Based on Paul Ekman's ideas about nonverbal expression,people from different cultures talking together at a conference would have difficulty recognizing ________.

Accepted Answer

Paul Ekman's research suggests that basic emotions such as sadness, surprise, and anger are universally recognized across different cultures. However, more complex feelings or states like distrust are not universally expressed through facial expressions, making them harder to recognize across cultural lines.

Question 13

Which of the following would detract from a manager's effort at a company meeting to inspire his employees through storytelling?

Accepted Answer

Using PowerPoint charts during a storytelling session aimed at inspiring employees could detract from the emotional and personal connection the manager is trying to establish. Storytelling relies on creating a vivid, engaging narrative that captures the audience's imagination and emotions. Charts and data, while useful in other contexts, can interrupt the flow of a story and make it feel more like a formal presentation than an inspirational talk.

Question 14

Many deaf people cannot speak or hear verbal language.In addition to using sign language,in what other ways can deaf people convey meaning?

Accepted Answer

The answer of Many deaf people cannot speak or hear...

Question 15

Which is a richer communication channel: instant-messaging or ordinary e-mail?

Accepted Answer

Instant-messaging is richer because it allows a quick back-and-forth flow to clarify misunderstandings. This feature is not available in ordinary e-mail, making instant-messaging a faster and more effective communication channel for immediate needs. While e-mail allows users to take time to think about their response, it can also cause delays in communication and may not provide the same level of clarity and immediacy as instant-messaging.

Question 16

Why are face-to-face meetings between people usually much more meaningful than telephone or written exchanges?

Accepted Answer

Face-to-face meetings allow participants to observe nonverbal communication. This helps people assess each other's emotional state as well as the message's factual content. This is a significant advantage over telephone or written exchanges, where nonverbal communication cannot be observed.

Question 17

You work in a highly competitive industry.Your manager in the HR department has asked you to assess organizational morale.Which type of research do you think will be more useful: qualitative or quantitative? Explain.

Accepted Answer

The answer of You work in a highly competitive industry.Your...

Question 18

Which situation would be likely to cause a person to worry most about losing face?

Accepted Answer

Asking a subordinate for help can be seen as a threat to one's authority and can lead to a loss of face. It may be perceived as a sign of weakness or incompetence on the part of the person asking for help. In some cultures, maintaining a sense of hierarchy and respect for authority is very important.

Quiz 4: Communication: The Key to Resonant Relationships