The process of managing emotions in order to fit the rules of the job would be considered emotional:
A)frustration
B)contagion
C)labor
D)conflict

Name: The process of managing emotions in order to fit the rules of the job would be considered emotional: A)frustration B)contagion C)labor D)conflict
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Question

Quizplus · Accepted Answer

Emotional labor refers to the process of managing emotions to conform to the rules of the job. It relates to the display of specific emotions as required by the job, irrespective of one's personal feelings.

The Process of Managing Emotions in Order to Fit the Rules