When JetBlue flight attendant Steven Slater ranted and exited the airplane and Serena Williams, playing for the U.S.Open, lambasted a referee causing her to lose the match, they were reflecting:
A)emotional contagion
B)OCB
C)amygdala highjack
D)surface acting emotional labor

Question

Quizplus · Accepted Answer

Both incidents are examples of an "amygdala hijack," where the emotional response center of the brain (the amygdala) takes over, leading to an immediate and overwhelming emotional reaction that is not moderated by the thinking parts of the brain. Emotional contagion refers to the spread of emotions among individuals, OCB stands for Organizational Citizenship Behavior, which is positive and voluntary behavior by employees, and surface acting emotional labor involves managing emotions during interactions as part of one's job role, without necessarily feeling those emotions.

When JetBlue Flight Attendant Steven Slater Ranted and Exited the Airplane