When negotiators let emotion rather than cognition determine their actions, it is much less likely that conflict will be resolved.

Question

Quizplus · Accepted Answer

Emotions can lead to irrational decision making and can impede the ability to find common ground or compromise, making it difficult to resolve conflict. It is important for negotiators to manage their emotions and focus on cognitive reasoning to effectively negotiate and find a resolution.

When Negotiators Let Emotion Rather Than Cognition Determine Their Actions