A newly-hired salesperson,Jun-Hee Kim,is taking over the sales territory of Arvin Vasquez,a salesperson for her company who is moving out of the area.Arvin left detailed notes on the clients he'd made contact within the CRM system,so Jun-Hee is reviewing these notes.Jun-Hee reads the following about Bob Costello: "Bob is super-friendly and outgoing.He loves to deep-sea fish and goes on three trips a year to fish in the Caribbean.His wife is Carol and his kids are Taylor (4th grade)and Jordan (6th grade)(both girls).Bob's buying focus is durability and price,and he expects a relationship with a trustworthy sales rep.Bob can be impatient and doesn't like to waste time during meetings.He tends to maintain control and set the agenda."
Based on this summary,what communications style does Bob Costello most likely have?
A) sociable
B) directive
C) emotive
D) supportive
E) reflective

Question

Quizplus · Accepted Answer

Bob's focus on maintaining control and setting the agenda during meetings suggests a more directive communication style. He also prioritizes durability and price, which indicates a preference for practical and factual information over emotions or relationships.

A Newly-Hired Salesperson,Jun-Hee Kim,is Taking Over the Sales Territory of Arvin