A problem a salesperson could run into with regard to knowing the product extensively is:
A) relying on written proposals
B) conducting a thorough presentation
C) knowing more than the other salespeople
D) exhibiting a bad attitude at sales meetings
E) misjudging the customer's product knowledge

Question

Quizplus · Accepted Answer

If a salesperson assumes the customer has little knowledge about the product and starts explaining things that the customer already knows, it could come across as condescending and turn off the customer. On the other hand, if the salesperson assumes the customer knows everything and skips over important details, it could lead to confusion and the customer may not end up making a purchase. Therefore, it is important for the salesperson to accurately assess the customer's level of knowledge and tailor their pitch accordingly.

A Problem a Salesperson Could Run into with Regard to Knowing