Jill has called on Marcia's Cosmetics for several years.She has always been friendly to Marcia but treated the other staff with indifference.When Marcia retired,Jill lost the account for what key reason(s)?

Question

Quizplus · Accepted Answer

Jill's failure to develop good personal relationships with key people was the reason for her losing the account. Marcia may have been the key decision maker, but it's important for sales representatives to develop relationships with all people involved in the decision making process. Jill's indifference towards other staff members may have caused them to be less enthusiastic about recommending her products to the new buyer, resulting in the loss of the account.

Jill Has Called on Marcia's Cosmetics for Several Years