When Negotiating Customer Complaints,the Salesperson Should

When negotiating customer complaints,the salesperson should:

A) point out the fallacy in the customer's argument.
B) avoid telling the customer his/her point of view about the cause of the problem.
C) give customers every opportunity to disclose their feelings.
D) determine if the complaint is real or imagined.
E) tell the customers not to tell other people about their frustrations.