In recent years,we have discovered that unhappy customers:
A) usually complain with a written note or letter.
B) often do not complain.
C) usually consider legal action.
D) usually accept their situation.
E) usually initiate a verbal complaint.
Correct Answer:
Verified
Q49: Selling a product that is not directly
Q50: Customer complaints can be valuable because:
A)they sharpen
Q51: When negotiating customer complaints,the salesperson should:
A)point out
Q52: Full-line selling,cross-selling and upselling are part of
Q53: The main reason customers welcome cross-selling is
Q55: According to Theodore Levitt,author of The Marketing
Q56: The follow-up method that may produce the
Q57: All of the following are appropriate suggestion
Q58: A form that serves as a communications
Q59: The age of information has ushered in
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents