A form that serves as a communications link with persons who can assist with customer service is called a:
A) call report.
B) customer service card.
C) follow-up card.
D) product service report.
E) product service card.
Correct Answer:
Verified
Q53: The main reason customers welcome cross-selling is
Q54: In recent years,we have discovered that unhappy
Q55: According to Theodore Levitt,author of The Marketing
Q56: The follow-up method that may produce the
Q57: All of the following are appropriate suggestion
Q59: The age of information has ushered in
Q60: The most costly follow-up method is a:
A)personal
Q61: Another name for suggestion selling is:
A)cross-selling.
B)expansion selling.
C)full-line
Q62: The difference between cross-selling and suggestion-selling is:
A)cross-selling
Q63: For increased customer loyalty,a salesperson should:
A)keep his
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