The most costly follow-up method is a:
A) personal visit.
B) call report.
C) fax.
D) telephone call.
E) letter or card.
Correct Answer:
Verified
Q55: According to Theodore Levitt,author of The Marketing
Q56: The follow-up method that may produce the
Q57: All of the following are appropriate suggestion
Q58: A form that serves as a communications
Q59: The age of information has ushered in
Q61: Another name for suggestion selling is:
A)cross-selling.
B)expansion selling.
C)full-line
Q62: The difference between cross-selling and suggestion-selling is:
A)cross-selling
Q63: For increased customer loyalty,a salesperson should:
A)keep his
Q64: Customer expectations _ after the sale is
Q65: When a customer complains,it is important to:
A)encourage
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