For increased customer loyalty,a salesperson should:

Question

Quizplus · Accepted Answer

Keeping promises builds trust and sets clear expectations, while over-delivering on those promises exceeds customer expectations and creates a positive experience that is likely to lead to customer loyalty. Under-promising may not meet the customer's desired level of satisfaction, and over-promising and under-delivering can lead to disappointment and a loss of trust. Therefore, keeping promises and over-delivering is the best approach for increasing customer loyalty.

For Increased Customer Loyalty,a Salesperson Should