The concept of "customer-for-life" is very important because of:
A) savvier and well informed customers.
B) increased competition.
C) high cost of customer attrition.
D) stricter customer protection laws.
E) increased cost of warranty.
Correct Answer:
Verified
Q53: _ involves selling products that are not
Q57: In survey after survey,poor service and lack
Q62: The difference between cross-selling and suggestion-selling is:
A)cross-selling
Q63: For increased customer loyalty,a salesperson should:
A)keep his
Q64: Customer expectations _ after the sale is
Q65: When a customer complains,it is important to:
A)encourage
Q66: The most effective method of customer follow-up
Q68: The _provides a quick and efficient way
Q69: In the partnership era,companies can maximize customer
Q70: The best medium to deal with customer's
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents