The most effective method of customer follow-up is through:
A) e-mail.
B) telephone call.
C) personal visit.
D) call reports.
E) personal letter.
Correct Answer:
Verified
Q53: _ involves selling products that are not
Q61: Another name for suggestion selling is:
A)cross-selling.
B)expansion selling.
C)full-line
Q62: The difference between cross-selling and suggestion-selling is:
A)cross-selling
Q63: For increased customer loyalty,a salesperson should:
A)keep his
Q64: Customer expectations _ after the sale is
Q65: When a customer complains,it is important to:
A)encourage
Q67: The concept of "customer-for-life" is very important
Q68: The _provides a quick and efficient way
Q69: In the partnership era,companies can maximize customer
Q70: The best medium to deal with customer's
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