Customer expectations __________ after the sale is closed.
A) decrease
B) change
C) remain the same
D) shift
E) increase
Correct Answer:
Verified
Q59: The age of information has ushered in
Q60: The most costly follow-up method is a:
A)personal
Q61: Another name for suggestion selling is:
A)cross-selling.
B)expansion selling.
C)full-line
Q62: The difference between cross-selling and suggestion-selling is:
A)cross-selling
Q63: For increased customer loyalty,a salesperson should:
A)keep his
Q65: When a customer complains,it is important to:
A)encourage
Q66: The most effective method of customer follow-up
Q67: The concept of "customer-for-life" is very important
Q68: The _provides a quick and efficient way
Q69: In the partnership era,companies can maximize customer
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