The difference between cross-selling and suggestion-selling is:
A) cross-selling is hard to do because it involves the customers to purchase the product,suggestion-selling is easy to do because the customer is not committing to the purchase.
B) cross-selling is done by order getters,suggestion-selling is done by order-takers.
C) cross-selling involves selling products directly associated with the product sold,suggestion-selling is selling unrelated items.
D) cross-selling is suggesting competitive products,suggestion-selling is offering your own products to the customer.
E) cross-selling is to grow volume,suggestion-selling is to enhance customer satisfaction.
Correct Answer:
Verified
Q57: All of the following are appropriate suggestion
Q58: A form that serves as a communications
Q59: The age of information has ushered in
Q60: The most costly follow-up method is a:
A)personal
Q61: Another name for suggestion selling is:
A)cross-selling.
B)expansion selling.
C)full-line
Q63: For increased customer loyalty,a salesperson should:
A)keep his
Q64: Customer expectations _ after the sale is
Q65: When a customer complains,it is important to:
A)encourage
Q66: The most effective method of customer follow-up
Q67: The concept of "customer-for-life" is very important
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