Question 1

Intranets that are rarely updated can reflect a culture that ___________________.

Accepted Answer

If an intranet is rarely updated, it can indicate that the organization does not value employee contributions, has poor internal communication, and lacks attention to detail. All of these factors can contribute to a weak organizational culture that can ultimately hinder productivity and success.

Question 2

In what conflict culture do employees actively manage and resolve conflicts cooperatively to find the best solution for all involved parties?

Accepted Answer

In a collaborative conflict culture, employees actively manage and resolve conflicts cooperatively to find the best solution for all involved parties. Dominating cultures focus on winning, avoidant cultures ignore conflicts, and passive-aggressive cultures are characterized by indirect communication and avoidance of confrontation.

Question 3

Intranets with a/an __________ scope can reinforce a culture of secrecy and information hoarding.

Accepted Answer

Intranets with a narrow scope are limited to certain departments or groups within an organization. This can lead to a culture of secrecy and information hoarding, as those with access to the intranet may feel a sense of exclusivity and may not want to share information with those who are not part of their group. Therefore, option B is the best choice.

Question 4

Someone who frequently gives in to another's point of view probably works within which conflict culture?

Accepted Answer

Someone who frequently gives in to another's point of view is likely working within an avoidant conflict culture, where they try to avoid conflicts altogether by yielding to others' opinions or desires.

Question 5

Which conflict culture strives to preserve order and control and/or to maintain harmony and interpersonal relationships?

Accepted Answer

Avoidant conflict culture focuses on maintaining harmony and avoiding confrontation, which helps in preserving order and interpersonal relationships by steering clear of potential conflicts.

Question 6

What term refers to a conflict culture that is active and disagreeable?

Accepted Answer

A conflict culture that is active and disagreeable is characterized by individuals who use dominating tactics to win arguments or get their way. This behavior can include things like shouting, interrupting, being aggressive, and attempting to control or manipulate the situation.

Question 7

A more centralized,heavily edited and filtered site reflects a culture in which information flows______ freely and employee contributions are _______valued.

Accepted Answer

A centralized, heavily edited and filtered site restricts the flow of information, making it less free, and implies that employee contributions are less valued because they are more controlled and possibly altered.

Question 8

What term refers to a culture of conflict that is passive and disagreeable?

Accepted Answer

A culture of conflict that is passive and disagreeable can be characterized as passive-aggressive, meaning individuals may indirectly express their negative feelings and thoughts through indirect means such as subtle insults or withholding information rather than directly confronting the issue at hand.

Question 9

What term refers to a culture of conflict that is passive and agreeable?

Accepted Answer

The term that refers to a culture of conflict that is passive and agreeable is "avoidant." Avoidant cultures tend to shy away from direct conflict and prefer to maintain peaceful relationships, even if it means avoiding difficult conversations or decisions.

Question 10

__________ conflict management norms resolve conflict in a cooperative manner,whereas ___________ conflict management norms resolve conflict competitively.

Accepted Answer

Agreeable conflict management norms are designed to resolve conflicts in a cooperative manner, focusing on mutual benefit and understanding. Disagreeable conflict management norms, on the other hand, approach conflict resolution competitively, prioritizing individual goals and often leading to a win-lose situation.

Question 11

A former employee of the digital equipment corporation "almost came to blows" with a co-worker and was told by management that this behavior was admirable.This example illustrates which conflict culture?

Accepted Answer

The described behavior of almost coming to blows suggests a confrontational and competitive approach to conflict resolution, which aligns with a dominating conflict culture. The fact that management saw this as admirable further supports this culture, as promoting or rewarding aggressive behavior can perpetuate a dominating culture.

Question 12

__________ conflict management norms resolve conflict openly,whereas __________ conflict management norms tend to avoid addressing conflict.

Accepted Answer

Active conflict management norms resolve conflict openly through communication, negotiation, and problem-solving, while passive conflict management norms tend to avoid addressing conflict and may lead to resentment and unresolved issues.

Question 13

The founder and director at Wang Laboratories sent out a memo stating that he did not want to hear of any disagreements with his policies.What type of conflict culture consequently developed?

Accepted Answer

The memo discourages open discussion or disagreement, leading to an avoidant conflict culture where issues are likely ignored rather than addressed.

Question 14

What term refers to the extent to which majority members value efforts to increase minority representation,and whether the qualifications and abilities of minority members are questioned?

Accepted Answer

The term that refers to the extent to which majority members value efforts to increase minority representation, and whether the qualifications and abilities of minority members are questioned is "culture of inclusion." A culture of inclusion is characterized by valuing diversity and making efforts to ensure that a diverse range of individuals are included and valued within an organization or community. This includes recognizing the skills, qualifications and abilities of minority members, and not questioning their ability to contribute to the organization based on their minority status.

Question 15

The silent treatment is most common within which conflict culture?

Accepted Answer

The silent treatment is most commonly associated with a passive-aggressive conflict culture, where individuals may not directly confront issues but express their dissatisfaction or disagreement through indirect actions, such as giving someone the silent treatment.

Question 16

Organizations must change in response to which of the following?

Accepted Answer

Organizations operate in dynamic environments where customer preferences, labor markets, and economic situations can change rapidly. Therefore, it is essential for organizations to adapt to these changes in order to remain competitive and successful. Hence, all of these factors must be considered while making strategic decisions and changing organizational practices.

Question 17

What term refers to a conflict culture that is active and agreeable?

Accepted Answer

A conflict culture that is active and agreeable could be described as collaborative, meaning all parties are working together to find a mutually beneficial solution. Dominating conflict cultures prioritize one person's needs over others, passive-aggressive conflict cultures are unassertive and use indirect communication, and avoidant conflict cultures try to avoid conflict altogether.

Question 18

According to François de la Rochefoucauld,"The only thing constant in life is _____________."

Accepted Answer

François de la Rochefoucauld's quote identifies change as the only constant in life. Everything else, including personality, culture, and conflict, can fluctuate and evolve over time. Therefore, option C is the best choice.

Question 19

What type of conflict culture does Southwest Airlines have?

Accepted Answer

Southwest Airlines is known for having a collaborative conflict culture, where employees and management work together to find solutions and resolve conflicts in a respectful and positive manner. This is seen in their open communication channels and emphasis on teamwork and mutual respect.

Question 20

Heated arguments and threats are accepted in which conflict culture?

Accepted Answer

In a dominating conflict culture, there is a high level of assertiveness and low level of cooperativeness. This often leads to heated arguments and threats being accepted as a way of resolving conflicts.

Quiz 15: Organizational Culture and Organizational Change