Which style flexing technique is most appropriate for a salesperson to use in the presence of an emotive customer?
A)Cite research and statistics.
B)Avoid an open display of enthusiasm.
C)Avoid too much informality.
D)Decrease your assertiveness.
E)Provide support for the customer's opinions and ideas.

Question

Quizplus · Accepted Answer

Providing support for the customer's opinions and ideas is the most appropriate style flexing technique for a salesperson to use in the presence of an emotive customer. This approach shows empathy towards the customer's emotions and helps build rapport and a positive relationship between the salesperson and the customer. The other options, such as citing research and statistics or decreasing assertiveness, may come across as too formal or detached, which may not be well-received by an emotive customer.

Which Style Flexing Technique Is Most Appropriate for a Salesperson