Which of the following is a current development in customer service?
A)Salespeople are spending less time monitoring customer satisfaction.
B)Customer knowledge is viewed by sales and sales support personnel as an important key to improving customer service.
C)The personal follow-up visit has proven to be the only effective follow-up method.
D)Customer friendly computer-based systems will frequently be used to enhance customer service by placing automated calls to customers at regular intervals.
E)Salespeople will display drop customers with high rates of dissatisfaction to increase profits.

Question

Quizplus · Accepted Answer

Customer knowledge is increasingly viewed as important for improving customer service. This includes gathering data on customer preferences, behavior and feedback. Sales and sales support personnel are using this information to tailor their approach to the customer and provide tailored solutions. The other options are either outdated or ineffective methods of customer service.

Which of the Following Is a Current Development in Customer