According to Ted Levitt,author of The Marketing Imagination,people:
A) buy the expectations of the benefits you promised
B) buy the specific product you offer
C) buy the promise of a long-term relationship
D) buy products that offer a "no hassle" guarantee
E) buy the image of the product
Correct Answer:
Verified
Q10: A group of people who recommend customer-driven
Q22: A form that serves a communications link
Q24: Once the customer buys your product,expectations:
A)increase
B)stay the
Q25: Which of the following is a current
Q26: Of the customers that leave companies each
Q29: Cross-selling is most effective in those situations
Q30: Diligence,an essential service behavior,combines responsiveness and:
A)service
B)trust
C)reliability
D)persuasiveness
E)precision
Q31: Bradley Wholesale Foods purchased a new computer
Q32: One important reason for salespeople to make
Q46: Expansion selling encompasses which of the following?
A)partial-line
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