Bradley Wholesale Foods purchased a new computer system for the personnel department.All of the equipment was delivered on time,installed properly,and the employees at Bradley were given effective systems training.The new equipment and the post-sale service surpassed the customer's expectations.The staff at Bradley Wholesale Foods has experienced a(n):
A)moment of magic
B)moment of truth
C)moment of misery
D)level of service that is typical of all computer service companies
E)epiphany

Question

Quizplus · Accepted Answer

A moment of magic refers to a positive experience that exceeds customer expectations. In this scenario, the customer received new equipment, effective training, and post-sale service that surpassed their expectations, indicating a moment of magic.

Bradley Wholesale Foods Purchased a New Computer System for the Personnel