A best practice by which salespeople can use technology to strengthen relationships with customers is by:
A)allowing customers to cancel orders without having to talk to a person
B)sending email confirmations of appointments or agreements
C)sending letters through the mail
D)placing automated prerecorded phone calls to customers on a programmed schedule
E)faxing large numbers of sales letters to potential leads

Question

Quizplus · Accepted Answer

Sending email confirmations of appointments or agreements shows a level of professionalism and attention to detail, while also providing a written record for both the salesperson and the customer. It also allows for easy tracking and follow-up if necessary. The other options do not necessarily strengthen relationships with customers and may even have the opposite effect.

A Best Practice by Which Salespeople Can Use Technology to Strengthen