Gail Sayers is a sales representative with Countrywide Transport,a company that provides chartered flights airplanes,pilots,staff,and services to client groups.She has just closed a large sale of several flights each week for four months to a service organization for Orthodox Jewish college students that send the students on work service projects all across the United States,to begin a month after the closing date.
-The day after closing the sale,Gail departs on a previously-planned two-week vacation.Before she leaves,Gail:
A)turns on her out-of-office email responder
B)arranges for a co-worker to contact the new client to arrange the details of the flights in the first month of the contract
C)lets her new client know she will call them when she gets back
D)should submit the order to her billing department so they can invoice the client before Gail returns
E)asks the client to call her assistant with any questions

Question

Quizplus · Accepted Answer

It is important to ensure that the new client is taken care of while Gail is on vacation. By arranging for a co-worker to contact the client and start arranging the details of the flights, Gail can ensure that the client's needs are being met and that there are no delays in starting the service. This also shows good customer service and professionalism. The other options are not as effective, as an out-of-office email responder or informing the client she will call when she gets back is not proactive, submitting the order to billing department may cause delays, and asking the client to call her assistant may not be sufficient to address all their needs.

Gail Sayers Is a Sales Representative with Countrywide Transport,a Company