Braeden Innovations LLC is a company that sells database systems and software integration packages to schools and universities.
Victoria Canning is an insides sales representative with Braeden Innovations LLC.As an inside sales representative,she makes sales presentations via webinar and contacts clients and prospects by phone,email,and instant messaging,all from her home office.She says the best thing about her job is having a fulfilling professional career but never having to commute to an office.
-Victoria needs to maintain regular contact with the account manager who fulfills the sales Victoria closes and provides training to accounts that buy training packages.They talk regularly on the phone,but often find that they need to confirm information with each other while one of them is talking on the phone to a client.How can they exchange information in the middle of a client call without stopping the call?
A)They can call each other on their personal lines while keeping the client on the business lines.
B)They can ask the client to hold while they call each other on another line.
C)They can exchange emails or instant messages.
D)They can ask another co-worker in the middle of the call.
E)They can ask the client for confirmation instead of asking each other.

Question

Quizplus · Accepted Answer

Exchanging emails or instant messages is the best option as it allows for real-time communication without disrupting the client call. This also ensures that both the inside sales representative and the account manager have access to the same information during the call. Calling each other on personal lines or asking the client to hold can be unprofessional and lead to potential confusion for the client. Asking another co-worker in the middle of the call may not be feasible or advisable as it may also lead to confusion. Asking the client for confirmation instead of asking each other may not be the best option as it may make the inside sales representative or account manager seem uninformed.

Braeden Innovations LLC Is a Company That Sells Database Systems