Question 1

Conflict is functional if it
A)supports the goals of the group.
B)is satisfying to the individual members of the group.
C)causes group members to argue.
D)causes turnover.
E)supports the objectives of management.

Accepted Answer

Conflict can be functional if it supports the goals of the group, such as encouraging creativity, innovation, and healthy competition among members. It helps in identifying problems and creating solutions, thereby enhancing the overall performance of the group.

Question 2

The loci of conflict are
A)dyadic, intergroup and intragroup conflict
B)dyadic, intergroup and interpersonal conflict
C)intragroup, intergroup and interpersonal conflict
D)task, process and relationship conflict
E)functional and dysfunctional conflict

Accepted Answer

A

Question 3

Knowing how conflict is ________ is important in determining ways to resolving it.
A)being suppressed by management
B)categorized by outcomes
C)defined by the conflict parties
D)perceived by those surrounding the conflict
E)impacting the values of the conflict parties

Accepted Answer

Conflict is defined by the conflict parties involved, which can be influenced by factors such as culture, values, and beliefs. Understanding how the conflict is defined by the parties is crucial in finding a resolution that addresses the underlying causes rather than just the surface level issues.

Question 4

Within the five identified conflict management strategies, 'accepting the will of the other party' is
A)forcing.
B)compromising.
C)yielding.
D)avoiding.
E)problem solving.

Accepted Answer

Accepting the will of the other party is the same as yielding, where one party gives in to the demands or desires of the other party in order to resolve the conflict.

Question 5

The production department at RLM Inc. is always in conflict with the sales department because the former accuses the latter of promising delivery dates to customers that are unrealistic. The source of conflict in this example is
A)communication.
B)personalities.
C)tasks.
D)structure.
E)management.

Accepted Answer

The answer of The production department at RLM Inc. is...

Question 6

When Antonio gets into a disagreement with co-workers at staff meetings, he intimidates them with physical gestures and by standing up, rather than remaining sitting. Antonio's behaviour is occurring in which loci of conflict?
A)functional conflict
B)relationship conflict
C)didactic conflict
D)intragroup conflict
E)intergroup conflict

Accepted Answer

The answer of When Antonio gets into a disagreement with...

Question 7

A process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about is called
A)politics.
B)consideration.
C)power.
D)conflict.
E)negotiation.

Accepted Answer

Conflict arises when there is a perceived negative impact on something that one party cares about. The other options (politics, consideration, power, negotiation) do not specifically refer to this situation.

Question 8

When working on a team, Angela is effective, even though she often expresses disagreement with the perspectives and judgments of her peers regarding various tasks that they are discussing. This is an example of
A)task conflict.
B)functional conflict.
C)relationship conflict.
D)destructive conflict.
E)process conflict.

Accepted Answer

The answer of When working on a team, Angela is...

Question 9

The most important criterion in determining whether conflict is functional or dysfunctional is
A)overall morale.
B)turnover rates.
C)absenteeism levels.
D)group performance.
E)individual performance.

Accepted Answer

The most important criterion in determining whether conflict is functional or dysfunctional is its impact on group performance. Functional conflict can lead to constructive debates and improved decision-making, whereas dysfunctional conflict can lead to decreased productivity and negative consequences for group performance. Overall morale, turnover rates, and absenteeism levels may be affected by conflict but are not the main criteria for determining its functionality. Individual performance may also be affected by conflict, but the focus is on group performance.

Question 10

Conflict that is over content and goals of the work is
A)effective conflict.
B)task conflict.
C)dysfunctional conflict.
D)structural conflict.
E)process conflict.

Accepted Answer

Task conflict refers to disagreements over the content and goals of the work. It can be constructive and lead to better decision-making and innovation.

Question 11

Relationship conflict is
A)emotional and aimed at a person rather that an issue.
B)impersonal and based on issues rather that a personality.
C)related to differences in perspectives.
D)a consequence of the requirements of the job.
E)a divergent hierarchy of goals.

Accepted Answer

Relationship conflict is emotional and personal, often stemming from personal issues or disagreements between individuals rather than task or procedural conflicts. It is aimed at a person rather than an issue, making choice A correct.

Question 12

Conflict is dysfunctional when it
A)provides a medium to release tension.
B)reduces group cohesiveness.
C)fosters an environment of self-evaluation and change.
D)enhances flexibility.
E)increases productivity.

Accepted Answer

Conflict can be beneficial if it leads to constructive dialogue and positive change within a group. However, if conflict reduces group cohesiveness, it can be dysfunctional and harmful to group dynamics.

Question 13

Raffi is a good worker, but in a group setting, he often resorts to personal attacks on other workers who disagree with his point of view on a given issue. This is an example of
A)functional conflict.
B)task conflict.
C)destructive conflict.
D)relationship conflict.
E)process conflict.

Accepted Answer

Raffi's behavior of resorting to personal attacks indicates a conflict on a relationship level, where he is attacking other workers personally instead of focusing on the issue at hand. This type of conflict is often destructive and can harm the working relationships among team members.

Question 14

Terry is known the provoke arguments, and while some people don't like her for that reason, most would admit that her confrontational style improves the performance of the group. This is an example of
A)dysfunctional conflict.
B)destructive conflict.
C)functional conflict.
D)negotiation conflict.
E)forcing conflict.

Accepted Answer

Terry's confrontational style may lead to arguments, but it ultimately improves the performance of the group. This is an example of functional conflict, which is a type of conflict that enhances the group's performance and effectiveness.

Question 15

The potential for a conflict to be functional increases when teams members were
A)high in organizational citizenship behaviour.
B)high in machiavellianism.
C)high in self-monitoring.
D)high in openness and emotional stability.
E)high in goal commitment.

Accepted Answer

When team members are high in openness and emotional stability, they are more likely to engage in constructive conflict, leading to functional outcomes such as improved decision-making and innovation.

Question 16

The demarcation between functional and dysfunctional conflict is
A)neither clear nor precise.
B)individual perception.
C)the effect on group performance.
D)measured on the conflict intensity scale.
E)determined by the group's leader.

Accepted Answer

The answer of The demarcation between functional and dysfunctional conflict...

Question 17

Which of the following is NOT a requirement of conflict?
A)must be perceived
B)overt acts
C)incompatibility
D)opposition
E)separation

Accepted Answer

The answer of Which of the following is NOT a...

Question 18

Which type of conflict is aimed at a person rather than an issue?
A)relationship
B)task
C)process
D)dyadic
E)functional

Accepted Answer

This type of conflict involves personal differences between individuals rather than issues related to work or tasks. It can be caused by personality clashes, personal values, or misunderstandings.

Question 19

If no one is aware of conflict, it is generally agreed that
A)employee-employer relations will be good.
B)conflict is subversive.
C)no conflict exists.
D)conflict is inevitable.
E)management practices are highly effective.

Accepted Answer

If no one is aware of conflict, it does not necessarily mean that conflict does not exist. It just means that nobody knows about it. Therefore, it is generally agreed that no conflict exists.

Question 20

Ambiguity about responsibilities and accountabilities describes which category of conflict sources?
A)affective
B)structural
C)cognitive
D)cultural
E)communication

Accepted Answer

Ambiguity about responsibilities and accountabilities falls under the category of structural conflict sources, which relate to organizational or systemic issues such as unclear roles or unclear lines of authority.

Quiz 9: Conflict and Negotiation

Conflict is functional if it

The loci of conflict are

Knowing how conflict is ________ is important in determining ways to resolving it.

Within the five identified conflict management strategies, 'accepting the will of the other party' is

The production department at RLM Inc. is always in conflict with the sales department because the former accuses the latter of promising delivery dates to customers that are unrealistic. The source of conflict in this example is

When Antonio gets into a disagreement with co-workers at staff meetings, he intimidates them with physical gestures and by standing up, rather than remaining sitting. Antonio's behaviour is occurring in which loci of conflict?

A process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about is called

When working on a team, Angela is effective, even though she often expresses disagreement with the perspectives and judgments of her peers regarding various tasks that they are discussing. This is an example of

The most important criterion in determining whether conflict is functional or dysfunctional is

Conflict that is over content and goals of the work is

Relationship conflict is

Conflict is dysfunctional when it

Raffi is a good worker, but in a group setting, he often resorts to personal attacks on other workers who disagree with his point of view on a given issue. This is an example of

Terry is known the provoke arguments, and while some people don't like her for that reason, most would admit that her confrontational style improves the performance of the group. This is an example of

The potential for a conflict to be functional increases when teams members were

The demarcation between functional and dysfunctional conflict is

Which of the following is NOT a requirement of conflict?

Which type of conflict is aimed at a person rather than an issue?

If no one is aware of conflict, it is generally agreed that

Ambiguity about responsibilities and accountabilities describes which category of conflict sources?