Question 1

Which of the following is the most accurate description of ethics?
A)Ethics are easy to implement at the organizational level as best illustrated at Enron Corporation.
B)Ethics look at past personal traumas.
C)Ethics is common sense that informs us as to whether our actions are right or wrong.
D)Ethics is the study of moral values that guide our behaviour.
E)Ethics help us do the "right" thing.

Accepted Answer

Ethics is the study of moral values that guide our behaviour. It is a systematic approach to understanding, analyzing, and distinguishing between right and wrong behaviour. It involves examining questions of responsibility, fairness, and justice, among others. Ethics is not always easy to implement at the organizational level, as seen in the Enron scandal. It is not the same as looking at past personal traumas or simply relying on common sense to determine what is right or wrong. Instead, it requires thoughtful consideration and a commitment to doing what is morally right.

Question 2

Workplace diversity challenges organizations as three main demographic groups make up the workforce; these three groups are
A)Ethicals, Millennial and Generation X.
B)Elders, Baby Boomers and Generation X.
C)Baby Boomers, Generation X and Millennials.
D)Elders, Generation X and Millennials.
E)Ethicals, Elders and Generation X.

Accepted Answer

The three main demographic groups in the workforce are Baby Boomers (born between 1946 and 1964), Generation X (born between 1965 and 1980) and Millennials (born between 1981 and 1997). Therefore, option C is the correct answer. Options A, B, D and E do not include all three of these groups.

Question 3

Organizational behaviour is generally defined as a field of study that
A)investigates how organizations effectively face competition.
B)investigates the impact that individuals, groups, and structure have on behaviour within organizations.
C)attempts to understand and solve problems regarding individual behaviour on and off the job.
D)seeks ways and means to match human effort with technology.
E)examines how the structure of different organizations contributes to, or inhibits, effective communication.

Accepted Answer

Organizational behaviour is the study of how individuals, groups, and the structure of an organization impact behaviour and performance. It focuses on understanding and managing human behaviour within organizations. Option A is too narrow and only focuses on competition. Option C only addresses problems with individual behaviour, while organizational behaviour looks at group behaviour as well. Option D only focuses on technology and not individuals. Option E is too specific and only looks at the impact of structure on communication.

Question 4

Giselle is using a spreadsheet to measure each employee's efficiency and effectiveness. This is known as the employee's
A)performance.
B)productivity.
C)diversity.
D)culture.
E)ethics.

Accepted Answer

The answer of Giselle is using a spreadsheet to measure...

Question 5

Which of the following is NOT considered an organization?
A)church
B)university
C)military unit
D)all 45 year old adults in a community
E)municipal, provincial and federal government agencies

Accepted Answer

All of the other options are considered organizations, as they involve groups of people working together towards common goals and objectives. Option D, on the other hand, describes a demographic group rather than an organized entity.

Question 6

Which of the following situations would likely receive the least benefit from studying Organizational Behaviour(OB)techniques?
A)voluntary community groups
B)large family situations and interactions
C)post-secondary education student study groups
D)religious organizations
E)pre-teen paper routes

Accepted Answer

Pre-teen paper routes are unlikely to benefit from studying organizational behaviour techniques as they typically involve very small-scale organizational structures with limited complexity and interaction dynamics. The other options involve larger, more complex organizational structures with greater scope for applying OB techniques.

Question 7

Individuals face various challenges in organizational settings. Which of the following organizational challenges is OB best suited for
A)maintaining stock prices.
B)profit projection.
C)setting common goals.
D)time management.
E)protocol on the job.

Accepted Answer

OB (Organizational Behavior) is best suited for setting common goals as it deals with the study of human behavior within organizations, including individual behavior, group behavior, and how organizations can achieve their goals effectively by aligning the behavior of individuals and groups with the goals of the organization. OB can help organizations to identify, set, and communicate common goals to the employees in a way that motivates them to contribute to the success of the organization.

Question 8

Which of the following statements about organizational behaviour (OB)is FALSE?
A)OB is relevant only in employment situations.
B)OB can shed light on the interactions among family members.
C)OB can be used in community settings like children's daycare centres.
D)OB can be applied to any organization in order to make it run more effectively.
E)OB focuses on 3 levels of behaviour that can occur in any organization.

Accepted Answer

OB is not limited to employment situations and can be applied in a variety of settings, including family interactions and community settings like daycare centres. It focuses on individual behaviour, group behaviour, and organizational processes, which can occur in any organization, not just employment situations.

Question 9

A field of study that investigates the impact of individuals, groups, and structure on behaviour within organizations is known as
A)psychology.
B)sociology.
C)social psychology.
D)anthropology.
E)organizational behaviour.

Accepted Answer

The field of study that investigates the impact of individuals, groups, and structure on behaviour within organizations is known as "organizational behaviour." Psychology, sociology, social psychology, and anthropology all have relationships with organizational behaviour, but none of them solely focus on this area of study.

Question 10

When managers have positive social relationships with their employees they are
A)re-engineering the workplace.
B)establishing a new program of TQM.
C)developing new styles of leadership.
D)developing ways of more effectively controlling work.
E)lowering employee stress, which lowers intentions to quit.

Accepted Answer

When managers have positive social relationships with their employees, they are lowering employee stress, which in turn lowers intentions to quit. This leads to employee retention, which can save the company time and money in recruiting and training new employees. The other options listed do not accurately describe the impact of positive social relationships between managers and employees.

Question 11

A characteristic of Johan's department is that there is a broad mix of people in terms of gender, race and ethnicity. This is known as
A)diversity.
B)empowerment.
C)groupthink.
D)ethics.
E)individual differences.

Accepted Answer

Diversity refers to having a broad mix of people in terms of their backgrounds and identities, including gender, race, ethnicity, and more. This creates a more inclusive and equitable workplace that values differences and promotes understanding and collaboration.

Question 12

Which of the following is TRUE about ethics?
A)is easy to implement at the organizational level
B)is the study of consciously coordinated social units
C)aims to understand motivations for individual behaviours
D)informs us as to whether a job is intrinsically rewarding
E)helps us do the "right" thing

Accepted Answer

Ethics helps us understand what is right and wrong, and guides us in making decisions that align with our values and principles. It does not necessarily inform us whether a job is intrinsically rewarding and is not easy to implement at the organizational level. Studying consciously coordinated social units is the domain of organizational behavior, and understanding motivations for individual behaviors is the domain of psychology.

Question 13

Which of the following topics is generally outside the field of OB?
A)therapy
B)absenteeism
C)employment turnover
D)productivity
E)job satisfaction

Accepted Answer

Therapy is a topic more closely related to clinical psychology or counseling, and is not typically studied or researched within the field of OB. The other choices are all relevant topics within OB.

Question 14

What are the three inputs to processes that OB is concerned with?
A)experience, goals and configuration
B)individual, group, and organizational structure
C)structure, social units and teams
D)group, structure and political
E)interpersonal, personal and group

Accepted Answer

OB is concerned with three main inputs: individual, group, and organizational structure. Option B is the only choice that includes these three inputs. Option C mentions social units and teams, which fall under the group input, but does not include organizational structure. Options A, D, and E are either too narrow or do not include all three inputs.

Question 15

Which of the following is TRUE about organizational citizenship behaviour, (OCB)?
A)Writing OCB requirements into job descriptions is important.
B)Managers granting control to employees will receive OCB.
C)OCB allows employees to delegate their work to peers.
D)OCB enhances company performance and is highly valued.
E)Employees with high OCB usually ask for more time off.

Accepted Answer

OCB is helpful in enhancing company performance and is often looked upon as a positive attribute in employees. Writing OCB requirements into job descriptions is not necessarily important for its implementation, and OCB does not allow employees to delegate their work to peers. High OCB employees may not always ask for more time off, as it is not a direct correlation. Managers granting control to employees may or may not result in OCB.

Question 16

A(n)________ is a consciously coordinated social unit composed of two or more people that functions on a relatively continuous basis to achieve a common goal or set of goals.
A)organization
B)unit
C)team
D)ethnic group
E)informal group

Accepted Answer

An organization fits the description given, as it is a structured group of people working together to achieve common goals.

Question 17

A consciously coordinated social unit composed of a group of people that function on a relatively continuous basis to achieve a common set of goals is known as a(n)
A)work group.
B)team.
C)organization.
D)society.
E)task force.

Accepted Answer

An organization is defined as a consciously coordinated social unit composed of a group of people that functions on a relatively continuous basis to achieve a common set of goals. This definition encompasses businesses, non-profits, and various other types of entities.

Question 18

Everyone loves to work for Peter because he is respectful and a good listener; he is firm with goals and expectations, but gives support with training and flexible timelines. Peter has strong
A)motivational abilities.
B)similarities and demographics.
C)interpersonal skills.
D)quantitative skills.
E)ethics.

Accepted Answer

The answer of Everyone loves to work for Peter because...

Question 19

As employers attempt to retain high performance employees, what factors in employee-manager relationships become important?
A)supportive dialogue, proactive discussions and high wages
B)high stress workplace, supportive dialogue and proactive discussions
C)lower stress workplace, proactive discussions and supportive dialogue
D)high wages, lower stress workplace and supportive dialogue
E)high wages, high stress workplace and proactive discussions

Accepted Answer

Lower stress workplace, proactive discussions and supportive dialogue are important factors in retaining high performance employees. High wages and high stress can be important, but they are not the only important factors. A supportive and communicative relationship between the employee and manager can create a positive work environment, reducing stress and promoting strong job satisfaction. Additionally, proactive discussions keep employees informed and involved in the organization, which increases engagement and productivity.

Question 20

Toronto-based Dell Canada's technical service lines are handled by technicians located in India. This is an example of
A)repatriation.
B)immigration.
C)emigration.
D)nationalism.
E)outsourcing.

Accepted Answer

This is an example of outsourcing, where a company contracts out work to another company, typically in a different country, in order to reduce costs or improve efficiency. In this case, Dell Canada has outsourced its technical support work to technicians based in India.

Quiz 1: What Is Organizational Behaviour?

Which of the following is the most accurate description of ethics?

Workplace diversity challenges organizations as three main demographic groups make up the workforce; these three groups are

Organizational behaviour is generally defined as a field of study that

Giselle is using a spreadsheet to measure each employee's efficiency and effectiveness. This is known as the employee's

Which of the following is NOT considered an organization?

Which of the following situations would likely receive the least benefit from studying Organizational Behaviour(OB) techniques?

Individuals face various challenges in organizational settings. Which of the following organizational challenges is OB best suited for

Which of the following statements about organizational behaviour (OB) is FALSE?

A field of study that investigates the impact of individuals, groups, and structure on behaviour within organizations is known as

When managers have positive social relationships with their employees they are

A characteristic of Johan's department is that there is a broad mix of people in terms of gender, race and ethnicity. This is known as

Which of the following is TRUE about ethics?

Which of the following topics is generally outside the field of OB?

What are the three inputs to processes that OB is concerned with?

Which of the following is TRUE about organizational citizenship behaviour, (OCB) ?

A(n) ________ is a consciously coordinated social unit composed of two or more people that functions on a relatively continuous basis to achieve a common goal or set of goals.

A consciously coordinated social unit composed of a group of people that function on a relatively continuous basis to achieve a common set of goals is known as a(n)

Everyone loves to work for Peter because he is respectful and a good listener; he is firm with goals and expectations, but gives support with training and flexible timelines. Peter has strong

As employers attempt to retain high performance employees, what factors in employee-manager relationships become important?

Toronto-based Dell Canada's technical service lines are handled by technicians located in India. This is an example of