Most companies with e-commerce capabilities turn away international orders.

Question

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About 46 percent of companies with e-commerce capabilities turn away international orders because they do not have the processes in place to fill them. About $10 million are turned away annually by companies faced with language and cultural barriers that hinder basic communications, or they have difficulty handling the destination country's import and tax regulations or export controls in the home country. In addition, payment mechanisms are cumbersome, and there is a high rate of credit card theft, adding to the company's risk.

Most Companies with E-Commerce Capabilities Turn Away International Orders