Rekky n Brekky is a café where part of its employees' monthly salary depends on customer satisfaction. Eighty percent of the incentive is based on performance and the remaining twenty percent is based on customer satisfaction ratings and the quality of service. In this case, Rekky n Brekky is committed to _____.
A) line-flow production
B) total quality management
C) implementing a just-in-time program
D) internal service quality

Question

Quizplus · Accepted Answer

Rekky n Brekky's commitment to basing part of their employees' salary on customer satisfaction and the quality of service indicates that they are committed to total quality management, which emphasizes the importance of continuous improvement and customer satisfaction. The other options listed are not directly related to this approach to management.

Rekky N Brekky Is a Café Where Part of Its