Alaya's Secret is a chain of beauty salons, where part of the employees' monthly leaves is granted depending on customer feedback. Two days of leave are granted based on performance and the remaining three days are granted based on customers' feedback on the quality of service. In this case, Alaya's Secret is committed to _____.
A) total quality management
B) line-flow production
C) implementing a just-in-time program
D) internal service quality

Question

Quizplus · Accepted Answer

Alaya's Secret is committed to total quality management by incorporating customer feedback into their employee leave system, which promotes a culture of continuous improvement and emphasizes the importance of meeting customer needs and expectations.

Alaya's Secret Is a Chain of Beauty Salons, Where Part