Wyatt Four-Wheel Services is a popular garage, where part of the employees' monthly salary depends on customer satisfaction. Seventy percent of the incentive is based on performance and the remaining thirty percent is based on customer satisfaction ratings and the quality of service. In this case, Wyatt Four-Wheel Services is committed to _____.
A) internal service quality
B) line-flow production
C) mplementing a just-in-time program
D) total quality management

Question

Quizplus · Accepted Answer

Wyatt Four-Wheel Services is committed to total quality management, which focuses on continuously improving the quality of products and services based on customer needs and feedback. The fact that part of the employees' salary depends on customer satisfaction indicates that the company is taking a customer-centered approach to quality management.

Wyatt Four-Wheel Services Is a Popular Garage, Where Part of the Employees