Personalizing the sales appeal in a message organized by the direct plan will encourage the reader to act positively on the appeal.
Correct Answer:
Verified
Q14: A claim adjustment should include an apology
Q15: The purpose of a message must be
Q16: Threatening not to do business with the
Q17: It is appropriate to send congratulatory messages
Q18: If used as part of the direct
Q20: Setting the date by which a receiver
Q21: While reading the October issue of her
Q22: Andrea Swank is responding to a complaint
Q23: A holiday greeting may be sent before
Q24: Sara Garrett is requesting information about Hugh
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