Oliver used to sell office furniture and supplies, but he now has semi-retired and started a cleaning service specializing in cleaning fire- and water-damaged structures. Why does selling cleaning services differ greatly from selling office furniture and supplies?

Question

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Unlike office furniture and supplies, which are tangible products, cleaning services are intangible. This means that customers cannot physically touch or see the service before purchasing it, which can make it harder to market and sell. Customers may also have a harder time understanding the value proposition of a cleaning service, as it is not as concrete as a physical product.

Oliver Used to Sell Office Furniture and Supplies, but He