TeamBuilds Is a Service Organization That Has Corporate Teams Pay

TeamBuilds is a service organization that has corporate teams pay $7,500 for an all-day team-building session with a management consultant while they work together on renovating a Habitat for Humanity home.
-Refer to TeamBuilds.What could be used to identify the problem if there were significant differences between what TeamBuilds says it provides to customers and what it actually provides?

A) the gap model of service quality
B) the service pyramid
C) the four dimensions of service quality
D) the service paradigm