Good service recovery can turn angry customers into loyal ones.

Name: Good service recovery can turn angry customers into loyal ones.
Brand: Quizplus
Rating: 4.8 (36 reviews)

Question

Quizplus · Accepted Answer

Good service recovery involves taking swift action to address a customer's complaint or issue, apologizing for any inconvenience caused, and making an effort to compensate the customer for their trouble. When done effectively, it can help turn dissatisfied customers into satisfied ones, who may even become loyal to the company in the future.

Good Service Recovery Can Turn Angry Customers into Loyal Ones