Service productivity can be increased by hiring new employees who will work harder, by giving up some quality, or by ________.
A) using technology more effectively
B) outsourcing portions of the process to other firms
C) creating more self-serve opportunities for customers
D) reducing the number of products offered
E) increasing the price on some of the product line

Question

Quizplus · Accepted Answer

Using technology more effectively can streamline processes, reduce errors, and increase efficiency, thereby enhancing service productivity.

Service Productivity Can Be Increased by Hiring New Employees Who