Sally is normally a very calm and composed manager, but the other day she raised her voice on the telephone.Her staff heard her angry tone, and were trying to figure out what caused her to be upset.This is an example of

Question

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This situation describes attribution theory, which is the process of interpreting and explaining the causes of people's behavior. Sally's staff are trying to understand the reason for her change in behavior and are likely making internal attributions (e.g. Sally must be upset because of something related to work) or external attributions (e.g. Sally must be upset because of something unrelated to work, such as personal issues). None of the other answer choices apply to this scenario.

Sally Is Normally a Very Calm and Composed Manager, but the Other