Will is very adept at resolving conflicts among his staff by playing down the differences with respect to a given issue while emphasizing the common interests of both parties.This conflict management strategy is called
A)avoidance.
B)smoothing.
C)compromising.
D)problem solving.
E)developing subordinate goals.

Question

Quizplus · Accepted Answer

Will's conflict management strategy is called smoothing, which involves downplaying the differences and emphasizing the commonalities to avoid escalating the conflict.

Will Is Very Adept at Resolving Conflicts Among His Staff