Ismal is a well-respected employee from another department who has been brought in to try to resolve a conflict between two employees in another department.His advice to them is to attempt to resolve their main issue first, and he has provided them with some new information that expands their understanding of the issue.Ismal's role is that of a
A)compromiser.
B)mediator.
C)arbitrator.
D)negotiator.
E)enforcer.

Question

Quizplus · Accepted Answer

Ismal is acting as a mediator, which involves facilitating communication and negotiation between parties to help them reach a resolution on their own. Ismal is not imposing a decision on the parties, which would be the role of an arbitrator, nor is he working to find a middle ground, which would be the role of a compromiser. A negotiator would represent one of the parties and work to reach a favorable outcome for that party, which Ismal is not doing. Finally, an enforcer would be responsible for enforcing existing policies or agreements, which is not the situation with Ismal.

Ismal Is a Well-Respected Employee from Another Department Who Has