SCENARIO 14-1 Your small company has discovered that other companies are able to outbid you; your entire operation and product are in need of complete reorganization and redesign.
You call employees to a meeting and ask them, in groups, to discuss times they felt the organization worked best.This process is called
A)TQM.
B)action research.
C)appreciative inquiry.
D)flexible inquiry.
E)strategic planning.

Question

Quizplus · Accepted Answer

The process described is appreciative inquiry, which focuses on identifying what is working well within an organization and building upon those strengths to create positive change. TQM (Total Quality Management) is a broader approach to improving quality and efficiency in an organization, and action research refers to a specific research methodology. Flexible inquiry is not a recognized term in organizational theory, and while strategic planning might be part of the process of reorganizing and redesigning an operation, it is not the most relevant concept in this scenario.

SCENARIO 14-1 Your Small Company Has Discovered That Other Companies