Danika taught Ella some new customer service strategies and encouraged her to try them for a while to see which strategies worked best for her and her customers. Danika is using the _________ style.
A)autocratic
B)consultative
C)participative
D)empowering

Question

Quizplus · Accepted Answer

Danika is allowing Ella to participate in the decision-making process by suggesting new customer service strategies and encouraging her to try them out. This suggests a participative leadership style.

Danika Taught Ella Some New Customer Service Strategies and Encouraged