Your company was responsible for an error that was not harmful but inconvenienced customers and cost them time and money.
-Under these circumstances, an apology ________.

Question

Your company was responsible for an error that was not harmful but inconvenienced customers and cost them time and money. 
-Under these circumstances, an apology ________.

Quizplus · Accepted Answer

E) Some think an apology is dangerous because it could imply legal liability, but research shows that a well-timed, strategically-worded apology can improve a company's image, facilitate forgiveness, and even decrease damages if the case goes to court.

Your Company Was Responsible for an Error That Was Not