When you meet with your supervisor to discuss whether an apology should be issued, she expresses concern. While it is clear to her that an apology could imply legal liability, she is not sure that there are compelling positive outcomes. In describing to her the possible effects of apologizing, you would likely mention all of the following EXCEPT ________.

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D) Taking a "you perspective" in the face of a mistake is not only ethical, it can be good business. Research shows that a well-timed, strategically-worded apology can improve a company's image, facilitate forgiveness, and even decrease damages if the case goes to court. Essential to a successful apology, however, is showing how the problem will not occur again.

When You Meet with Your Supervisor to Discuss Whether an Apology