A buffer is an introductory sentence or paragraph that leads up to and softens the bad-news message.
Correct Answer:
Verified
Q62: Your company was responsible for an error
Q62: If you feel that a face-to-face meeting
Q63: When you meet with your supervisor to
Q64: When identifying an issue to a company
Q64: After composing a bad-news message,analyze the situation
Q65: Change is so pervasive in business and
Q67: You need to tell one of these
Q69: Apologizing for mistakes in a bad-news business
Q70: As long as you can show people
Q71: You have detected mistakes in the last
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